Properties with residents (tenants)
For landlords and property managers: who pays and who lets you in.
What it is
Properties are the client's service addresses. Adding a resident means the person at the door gets the visit messages, not the owner.
1 Add a property with a resident
The client pays; the resident lives there. Visit texts (reminders, On my way) go to the resident, while estimates and invoices still go to the client.
- Open the client and click Add property.
- Enter the address and an optional name (for example "Unit 4B").
- Add the Resident, their mobile and email, and save.
2 Add many at once
- On the client, click Import residents.
- Upload iPhone contacts (.vcf) — each contact becomes a property at its address, with the contact as resident.
- To export from the iPhone, open Contacts, select the contacts and Share / Export the vCard (or use iCloud.com → Contacts).
An address that's already there gets the new resident instead of a second property. Contacts without an address are skipped.
3 Use it on jobs and visits
- When you pick the client on a job, visit or estimate, choose the property.
- The job page shows who gets the visit texts.
Related guides
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